Consist System & Technologies featured by The Marker Business Newspaper
"Technology for us at Consist is first and foremost about putting people first!"
Consist Systems and Technologies, specializes in providing software and information technology solutions for leading organizations for over three decades. Consist provides an unprecedented range of systems and solutions that optimize the operational processes for organizations and companies through innovative integration of technologies.
---------This text is taken from an article about Consist which was published in December 2024 in the TheMarker Magazine: Business Success
Consist is an international high-tech company specializing in the development and implementation of software solutions, computing systems and solutions and professional services across various fields of software, digital systems, IT systems and more.
Operating in Israel for over three decades, Consist offers a wide range of services focused on technology and innovation, including the development and integration of information systems, marketing and implementation of leading software systems, establishment of complex computing infrastructures, cloud services, cybersecurity and information security solutions, and professional services for client development through projects, managed services, consulting, outsourcing, recruiting of technological personnel, and more.
The group is well known for its extensive portfolio, serving over 1,500 clients across Israel and EMEA, including banks and financial institutions, public organizations, high-tech companies, health organizations and medical centers, academic institutions, municipalities, food and retail networks, e-commerce companies, and more.
A Vast Selection of Solutions
Consist's success stories and achievements over the years are numerous and reflected in all of its areas of expertise. These include a wide range of services, from fintech systems for the financial sector, to the development of digital and software solutions for organizations, solutions for digital communication with customers, and the digitization of organizational processes using digital forms and documents; the GLASSIX system for omnichannel communication and AI-based bots in call center environments, customer service, sales, and support.
Other notable systems from Consist include solutions for transforming forms and documents in UA-compliant accessible PDFs in accordance with the Equal Rights for Persons with Disabilities Laws; the Doxi system for digital signatures and approval workflows; the implementation and development of ITSM solutions for managing technical support centers and services with the SysAid system; as well as AI chatbot and voice bot solutions for automating customer service and sales.
Additionally, Consist offers virtual customer service rooms, organizational knowledge management through the WYZE system, comprehensive cloud solutions and services, products and systems for information security, cybersecurity, business continuity, disaster recovery, the establishment and maintenance of computing and computer communication systems, Help Desk services, recruitment services, outsourcing, and staffing of technological personnel, professional services and much more.
And this is just the tip of the iceberg. At Consist, innovative solutions are being accelerated, interfacing with the AI revolution, through investment in cutting-edge technologies and automation systems. Notable examples in this context include the GLASSIX AI system, an omnichannel communication platform combined with an AI bot designed to provide organizations with the ability to offer 24/7 customer service at the highest level. The GLASSIX AI implementation enables organizations and businesses to shorten or even eliminate waiting times for service representatives, focusing on delivering an optimal service experience, on par with a skilled service and sales representative available around the clock.
Additionally, the bot is integrated into the Doxi digital signature system, streamlining a vast array of organizational and business processes. Think that’s all? Think again. Consist’s document accessibility system, called NAGIX, makes documents and forms accessible for leading organizations in Israel, including most banks, telecom companies, investment firms, insurance companies, and more. This solution allows the automatic and efficient distribution of vast amounts of documents, providing visually impaired customers with accessible PDF-UA documents according to international standards for document accessibility and inclusivity.
The Key to Operational Continuity
Despite the challenges posed by the war on the Israeli economy in general and the high-tech industry in particular, Consist successfully maintained operational stability throughout this period, ensuring an optimal response for its clients. The company emphasizes that advanced digital solutions, coupled with a high standard of service and support, enabled it to maintain operational continuity with minimal disruption. Moreover, Consist highlights that the company continued its growth trend, providing its customers with all products and services.
"The advanced technological solutions are what differentiate us in the market, even during challenging times," says Ofer Shaked, CEO of Consist Systems and Technologies. "Our motto is that technology, for us, is first and foremost about people. Therefore, we are committed to combining technology with values of responsibility, fairness, professionalism, dedication, and friendliness. This worldview guides the management and all employees. We will continue to operate in accordance with these values with all our clients, suppliers, business partners, and service providers."
What are the future trends in the tech world?
"The tech world continues to accelerate towards AI, advanced cloud solutions, knowledge management, business continuity, maximizing customer service and sales experiences, and multi-layered information security," says Moshe Attia, Vice President of Products and Digital at Consist Systems. "Alongside these, we are likely to see additional trends, such as the use of automation systems for smart process management and hybrid solutions that combine AI with human integration in the realms of forms, documents, and communication between organizations and their customers. Given these trends, Consist continues to expand its solution offerings related to digital transformation for organizations, companies, and businesses."
Where will we see Consist in five years?
"Our vision is to continue leading the digital revolution, creating solutions that combine innovative technologies with generating value for customers," says Attia. "This value is reflected in a service package in the fields of development, implementation, and support for organizations at the highest level possible. Consist also aims to expand its global activities and become a central player in the worlds of digital solutions, Omnichannel, document accessibility, AI, and innovation."
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This text is taken from an article about Consist which was published in December 2024 in the TheMarker Magazine: Business Success
